Fly Forward: About our Customer Service team
- Sun Country
- Jun 12
- 1 min read
Whether you're booking a trip, need help with your reservation, or something unexpected pops up—our Customer Service team is the one you’ll talk to. They're the voice on the other end ready to guide you through it all, from simple questions to last-minute changes.
In our next Employer Brand video, we’re featuring the team that keeps things moving. These specialists handle it all with patience, professionalism, and a genuine care for our guests. They’re experts at listening, finding answers, and making sure each traveler feels supported every step of the way.
Many start as Reservations Specialists, with opportunities to grow into roles like Senior Specialist, Trainer, Customer Care Coordinator, and more. With opportunities to grow and ongoing development, it’s a team where people can
build long-term careers helping others travel with ease.
This team is often the first interaction a guest has with our brand, and they set the tone. They’re not just answering questions—they’re listening, helping, and making sure people feel taken care of. That kind of connection is what builds trust and loyalty, and it’s what makes this team such an important part of who we are.
They may not be seen on the plane, but their impact flies with every traveler. This is what it means to Fly Forward—one conversation at a time.
Ready to explore career options with Sun Country Airlines?
