It's Customer Service Week and we’re excited to celebrate the dedicated individuals who make every journey memorable. In the airline industry, customer service is more than just a job—it’s the heart of the entire travel experience. Whether it’s calming pre-flight nerves, making sure your plans stay on track, or being there for you when they don’t, customer service plays a critical role in ensuring that each trip feels seamless and as stress-free as possible.
Let’s break it down and take a closer look at the folks who make it all happen:
Customer service agents in our call center work behind the scenes but are no less essential. Booking a flight, managing changes, or answering last-minute questions—these agents provide instant help and make sure your travel plans fit your needs. Their ability to listen, offer solutions, and work under pressure makes them the unsung heroes of your trip.
Check out Kristen’s story to learn more about being a customer service training manager.
Airport customer service agents are your first point of contact at the terminal. From checking bags to assisting with special requests and navigating flight changes, they handle it all with efficiency and care. In an industry where time matters, these agents are experts at juggling multiple tasks to keep the airport experience running smoothly. When something unexpected pops up—a delayed flight or a tight connection—they’re the ones finding quick solutions to get you moving again.
Check out Tracy’s story to learn more about being an airport customer service agent.
In the air, our flight attendants take center stage. For many, they are the face of customer service mid-flight, balancing safety with comfort. Flight attendants aren’t just serving snacks—they’re there to reassure, assist with requests, and create a welcoming environment. From handling unexpected turbulence to making a nervous flyer feel at ease, their role is crucial in ensuring every flight feels personal and safe.
Check out Donn’s story to learn more about being a flight attendant.
In an industry as fast-paced as aviation, customer service can make or break the entire experience. That’s why it’s so important to have team members who are not only problem-solvers but also care about the people they serve. It’s the little things—a smile, a thoughtful gesture, or a quick response—that turn a good trip into a great one.
To our customer service teams—whether you’re at the airport, on the phones, or up in the sky—thank you. Your dedication, patience, and hard work are why travelers continue to trust Sun Country Airlines to get them where they need to go.
If you’re interested in being part of our team, check out careers.suncountry.com.